Return Policy

If you wish to return a product, please send an email to:
📧 aurolondon@outlook.com
and include your order number and the name used for the purchase.

Products must be returned within 14 days of delivery. Return shipping costs are the responsibility of the customer. It is the customer’s responsibility to return the package using a local shipping service.

We offer a 14-day return policy, which means you must notify us of your intention to return the product within 14 days of receiving it.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unopened, with all tags, and in its original packaging. A receipt or proof of purchase is also required.

To start the return process, contact us at: 📧 aurolondon@outlook.com

If your return is approved, we’ll send you instructions on how and where to send your package.
Returns sent without prior notice will not be accepted.

Damaged or Defective Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.

For any further questions regarding returns, feel free to contact us at the email address above.